Privacy Policy

1. Information We Collect

• Account details such as name, email address, phone number, and business details.
• Ticket and customer records entered into the platform, including repair notes and status updates.
• Usage and device data such as browser type, IP address, and app interactions.

2. How We Use Information

• To provide and improve Neyodesk features and dashboard analytics.
• To manage support requests, onboarding, and service communication.
• To send important account, billing, and platform notifications.
• To maintain security, prevent abuse, and comply with legal requirements.

3. Sharing of Information

We do not sell personal data. We may share data with trusted service providers (for hosting, communication, and analytics), or when required by law.

4. Data Retention

We retain information for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce our agreements.

5. Security

We use reasonable technical and organizational safeguards to protect your data. No method of transmission or storage is 100% secure.

6. Your Choices and Rights

You can request access, correction, or deletion of your personal information by contacting us.

7. Changes to This Policy

We may update this policy from time to time. Updated versions will be posted on this page with a revised effective date.