Complaint Management
Register cable TV and broadband service complaints, assign technicians, track progress, and resolve issues faster from a single platform.
Neyodesk for Cable TV & Broadband
The complete software for Cable TV & broadband providers.
Streamline subscriber management, complaint handling, technician dispatch and broadband services with one intelligent platform designed for Cable TV Operators and Internet Service Providers.
21 days. Full access. No card required.100%Digital cable & broadband workflow
21-DayFree trial with full feature access
1 MinComplaint ticket creation & dispatch
24/7Automated WhatsApp billing & reminders
01 / Built for your network
Everything you need
to run your cable network.
A comprehensive suite of powerful tools designed specifically for MSOs, local cable operators (LCOs), and broadband service providers.
Customer Management
Store customer information, contact details, complaint history, and service records for quick access and better customer support.
Technician Management
Assign service requests to technicians, monitor work progress, update ticket status, and ensure timely issue resolution.
Billing & Invoicing
Generate service invoices, manage repair charges, and maintain billing records for cable TV and broadband services.
Service History
Access complete customer complaint history, technician updates, previous repairs, and service records from one place.
Branch Management
Manage multiple cable offices or service branches with centralized access, user permissions, and branch-wise operations.
02 / Daily operations
Less paperwork.
Faster resolution.
How Neyodesk simplifies daily Cable TV operations: eliminate manual register paperwork, empower field collection agents and resolve line fault complaints faster.
Complaint Registration
Quickly register cable TV and broadband complaints with customer details, issue type, priority, and technician assignment.
Technician Dispatch
Assign field technicians, monitor service progress, and update complaint status until the issue is resolved.
Service Activity Tracking
Keep a complete timeline of technician updates, status changes, and service activities for every complaint.
03 / Customer communication
Automated customer notifications.
Keep your clients effortlessly updated at every stage of service. Automatically dispatch real-time SMS and messaging notifications for ticket creation, diagnostic approvals and pickup readiness.
- Automated status updates dispatched instantly when tickets change stages.
- Instant diagnostic quote delivery with one-click online customer approval.
- Automatic pickup alerts and digital invoice receipts delivered directly to clients.
- Reduce front-desk status inquiry phone calls by up to 70%.
08Neyodesk on the move
Your service desk
doesn't stop
at the desk.
Manage your entire service operation from anywhere. Assign technicians, update ticket statuses, print barcode labels and view business analytics from iOS or Android.
TicketsStatus updatesAssignmentsBarcodesAnalytics
09 / SIMPLE PLANS. ROOM TO GROW.
A clearer operation.
A simple investment.
21 Days Free Trial / No Card Needed
Monthly Plan
₹499/month
21 Days Free Trial
Perfect for single service centers or growing service operations getting started.
Start Free TrialFEATURES INCLUDED
- Unlimited service tickets
- Automated client messaging
- Email notifications
- Team collaboration
- Advanced reports
★ MOST POPULAR
Yearly Plan
₹4,999/year
2 Months Free (approx. ₹416/month)
Best value for growing service teams with full multi-branch capabilities.
Start Free TrialFEATURES INCLUDED
- Unlimited service tickets
- Automated client messaging
- Email notifications
- Team collaboration
- Advanced reports
The Shift with Neyodesk
From Paper Job Slips to Modern Service Delivery
Eliminate paper bottlenecks from intake to final handover.Automated customer notifications, live status tracking, and seamless billing.
Your questions, answered
Got questions?
We’ve got answers.
Everything you need to know about setting up Neyodesk for your cable TV or broadband operation.
How can Neyodesk help Cable TV operators manage customer complaints?
Neyodesk allows you to register, assign, track, and resolve cable TV and broadband service complaints from a single platform. Every complaint includes complete customer details, technician updates, and service history.
Can I assign complaints to field technicians?
Yes. Complaints can be assigned to technicians based on your workflow. Technicians can update the ticket status, add service notes, and mark the job as completed once the issue is resolved.
Can I track the status of every complaint?
Absolutely. Monitor every complaint through different stages such as Open, Assigned, In Progress, Pending, and Completed, ensuring better visibility into your daily service operations.
Does Neyodesk support multiple cable offices or branches?
Yes. You can manage multiple branches from a single platform with branch-wise users, technicians, and complaint management while maintaining centralized control.
Can I generate bills for service charges?
Yes. Neyodesk helps you generate service bills and maintain billing records for repair and service requests, making it easier to manage customer transactions.
Is Neyodesk suitable for local Cable TV operators and broadband providers?
Yes. Neyodesk is designed for Cable TV operators, broadband providers, and service businesses that need an efficient system to manage customer complaints, technician assignments, and daily service operations.
Bring every service
request into one place.
Start with full access for 21 days.
No card required.